Thousands of customers have reported difficulties conducting their banking with Capital One due to a disruption in access to online services that began on Wednesday and continued into the weekend.
On at least two separate occasions Friday afternoon, nearly 4,000 customers each reported problems completing transactions with Capital One, a credit card and banking company based in McLean, Virginia, according to Down Detector, a website that monitors Internet and application outages.
In a statement shared by Capital One's customer service account on social media, the company said Thursday that a “technical issue with a third-party vendor” was “temporarily impacting some account services, deposits and payment processing for portions of our consumers.” small businesses and commercial banks.”
Customers expressed frustration over direct deposit delays, with some voicing their grievances on social media.
Mike Matsos, a hospitality worker in Birmingham, Alabama, who expected to be paid Thursday, said Capital One still had not processed his paycheck by early Saturday morning, which he said forced him to take money from his savings. bill for shopping.
He said Capital One had not provided a timeline for a resolution, leaving him frustrated.
“If they don't get it to us in the next few days, I won't have any savings to draw on and I won't be able to pay any bills,” said 26-year-old Mr Matsos. Later in the day, he said he was able to access his paycheck.
Capital One, which has more than 100 million customers, said it is working to restore access to all affected. It was not immediately clear how many customers were involved.
“We fully understand your frustration here and expect that service will gradually return to normal today and most issues will be resolved by tomorrow morning,” the company's customer service account assured users on Thursday.
On Friday, the company said the disruption was not “related to fraudulent activity or the work of bad actors attempting to access our systems,” adding: “Your money is safe and will accurately show when the technical issue is dissolved.”
These issues arose the same week that federal regulators filed a lawsuit against the company, saying Capital One deliberately underpaid interest on savings accounts even as interest rates rose.
The lawsuit claims the company may have cost its depositors more than $2 billion.
In an emailed statement Saturday, a Capital One representative said the company had made “substantial progress” in resolving the issues.
“We have restored full account functionality and processed outstanding transactions for most of our customers, and are completing work to restore full service for all our customers as quickly as possible,” the statement said. “We sincerely apologize to our valued customers.”
