A video of a McDonald’s employee kicking a man out of a drive-thru has gone viral, but probably not for reasons the customer expected.
TikToker @ghettogaragebuilds shared clips of a McDonald’s employee berating a customer at a drive-in window for repeatedly asking employees to remake his drink.
Two versions of the video were posted online: the first was 37 seconds long and a six-second clip of the incident that went viral with more than 6.2 million views.
The longer version shows the source of the problem, which is the customer who claimed there was not enough flavoring in his drink.
“It’s all on the bottom, see? And now go to another store. We won’t be of service to you anymore,” says the employee before her colleague closes the window.
The customer then continues with the question of why he should no longer be served.
“Because every time we make your drink it’s wrong. Of course we can’t satisfy you the first time and we’re done trying. So get out of my drive-thru,” the frustrated employee responds. “And you called my employee vulgar names.”
Viewers side with McDonald’s employee
The comments from viewers of the video, which was shot in the US, were quite unsympathetic to the customer, with most sided with the employee.
“I like her, she’s not McHaving it anymore! Customers, stop being tiresome, it’s just fast food,” commented one viewer.
“Why do I feel like she’s here 100%?” asked another.
“I think we’re all on her side,” wrote one viewer.
Other viewers, including some from the service industry, criticized the seemingly difficult customer.
“It’s not McDonald’s a fancy coffee shop. People really expect the most for less,” one person added.
“Customers pretend to pay for cashiers’ insurance with their lawful behavior. Drive on,” commented another.
Another TikTok user wanted McDonald’s to move forward with the case. “@McDonald’s, we love this lady! Give her a raise and promotion. Customers have no right to abuse employees,” he lobbied.
This was supported by some other viewers, including one who claimed to know the woman in the video. “She’s amazing. I worked with her for 8 years before I left McDonald’s. She’s actually the GM of that location,” the person commented.
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